ADvendio is a leading Salesforce-powered solution that combines media selling and buying technologies in one complete management platform. Some of the best-known retailers, along with prominent names in global media, agency, OOH, and internet-based sectors, rely on our solution every day to power their omnichannel advertising.

Overview:
Grow your career with a job you?ll love at a company that is creating unrivaled solutions that bring teams together to buy and sell advertising on one platform. Join the ADvendio support team and help us ensure unparalleled customer satisfaction and maintain high-quality support standards in the dynamic world of omnichannel advertising.

We are looking for someone who can effectively manage and resolve customer inquiries, utilizing a deep understanding of our platform to support our global user base. If you are passionate about leveraging technology to solve problems and improve customer experiences, this might be the role for you. If you are looking to work in a high-growth startup environment with the opportunity to have an immediate impact, then this might be the role for you.

Responsibilities include:
-First-level support of the global ADvendio user/customer group.
-Take ownership of customer issues reported and see problems through to resolution.
-Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
-Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
-Provide prompt and accurate feedback to customers.
-Ensure proper recording and closure of all issues.
-Document knowledge in the knowledge base, tech notes, and articles.
-Improvement of the knowledge base for internal and external use
-Customize user interfaces at customer salesforce instances.
-Creation of dashboards and reports.
-Perform tests of new or adjusted functions during our product lifecycle.
-Participation in other projects and activities related to the area.
-Prepare accurate and timely reports.
-Experience with enterprise ticketing systems (e.g., Jira, Salesforce Service Cloud).
-Basic familiarity with web technologies (browser developer tools).
-Support of the marketing managers and the sales teams with product knowledge.
-Support and execution of user training.
-Participation in customer implementation projects.


Other details:
This role requires working on the following schedules (based on the needs of the company and with previous coordination):

-8:00 AM until 5:00 PM
-1:00 PM until 10:00 PM
-2:00 PM until 11:00 PM
-3:00 PM until 12:00 AM


Qualification:
-Bachelor's or technical degree in computer science or a related field.
-Proven experience of 1-2 years providing first and/or second-tier support to customers, preferably in the tech industry.
-Excellent written and verbal English communication skills, with the ability to distill complex concepts into clear and engaging messaging.
-Strong communication skills paired with a strong sense of ownership and responsibility.
-Self-starter with a proactive attitude, able to thrive in a fast-paced environment.
-You are a problem solver and like to work with clients.
-Knowledge of Salesforce is a plus.
-Demonstrated ability to collaborate effectively with cross-functional teams and drive projects to successful completion.